Shipping

Delivery

If goods are in stock, orders are normally dispatched within 2 to 4 working days of receipt of your order.  Should an item be out of stock, we will contact you with an estimated delivery date.  We make every effort to deliver within the times stated on our website but will not be liable for any loss caused to you by later delivery.  If the goods are not delivered within the delivery time, which we quoted for the item, please contact us.  We will try to ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund you any payment that you have made.  This does not affect your statutory rights as a customer.

Delivery is normally charged at €4.90 per order for Irish addresses.  Should the items in your order weigh over 30kgs in total there will be a surcharge which will be outlined to you prior to delivery.  Orders with a purchase price of over €60 will be granted free delivery.

Delivery To Ireland  -  €4.90

Delivery to UK  -  €15

Delivery To Europe  -  Contact Us

Delivery Outside of Europe  -  Contact Us

If you are ordering from Europe (excluding the UK) or outside of Europe please email us details of what you hope to purchase prior to ordering as postage on these orders has to be costed individually.

The Home Barn is based in Cork City, Ireland and local customers may arrange to collect their goods.  In this instance they can waive their delivery cost in all instances.  These customers can tick the 'for collection' section at the checkout and contact The Home Barn to arrange collection of goods.  Contact us at 021 488 8811 or info@thehomebarn.ie.

Extra charges for delivery may apply in the following circumstances:

• If you have changed the address where goods are to be delivered at short notice or after the goods have been shipped
• If delivery is more costly due to factors that you have failed to inform us of.
• If products have to be re-delivered due to access problems at the delivery address.
• If products have to be re-delivered due to the fact that there was no individual over the age of 18 available to sign for the goods on delivery.

Returns

We believe that you will be delighted with your products but their may be occasions where you feel it necessary to return an item.  We aim to keep the process as simple as possible.  These terms do not affect your statutory rights.

Unwanted Goods:

If you return the product (having taken reasonable care of it, complete with packaging and all of the components) within 7 days of the date on which you received it, we will refund you any payment you have made to us for that product excluding the delivery charge.  You pay for the return of the goods.  We will give you a credit note for The Home Barn for the purchase price of your product if you come back to us between 7 & 14 days.  We cannot offer either a refund of payment or a credit note after 14 days of receipt of the product.

Faulty Goods:

If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, please contact us by email at info@thehomebarn.ie to inform us and we will arrange a refund or replacement.  You should outline exactly what you purchased, when you purchased it and the reason why you are returning it.  We will issue you with a returns note which should be included in the returns package.  If you do not include the returns note, we may be unable to attend to your complaint due to insufficient information.  Goods should as much as possible be in the same condition as you received them.  In the event of you returning goods to us we will advise you how to send the item back to us.  We usually ask that you send items back via An Post's Registered Mail (Recorded), but occassionally items may have to be picked up by a courier service.  Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage cost.

Returns Address:

The Home Barn LTD., Unit Q03, William O'Brien Storage, Bandon Road Roundabout, Bishopstown, Cork, Ireland.

You will be responsible for the item(s) until they reach us.  For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Registered Post (Recorded Delivery).